PK42 Privacy Policy – How We Handle Your Personal Data

1. Introduction

pk42 is committed to protecting the personal information of every player who uses the platform. This Privacy Policy sets out in plain terms what data we collect, why we collect it, how it is stored and protected, who it may be shared with and what your rights are as the person whose data it is.

This policy applies to all users of pk42 regardless of how they access the platform — whether through a mobile browser or a desktop browser. It covers all sections of the platform including account registration, deposits and withdrawals, sportsbook activity, slot games, live casino, bingo and customer support interactions.

We have written this policy to be readable — not as a document designed to obscure what we're actually doing with your information. If you find any part unclear, the best thing to do is ask our support team directly via live chat before proceeding. They can answer specific questions about how your data is handled.

2. What Personal Data We Collect

pk42 collects the minimum information needed to operate your account, process your transactions and meet our platform security requirements. Here is what we collect and why:

3. How We Collect Your Data

Most of the data pk42 holds about you comes directly from you — you provide it when you register, when you make a deposit or withdrawal, when you contact support, or when you fill in account settings and preferences.

Some data is collected automatically when you use the platform:

• Log data: when you log in, your IP address, device type and session time are recorded for security purposes
• Activity data: every bet placed, game started and transaction initiated is logged as part of your account record
• Cookies and local storage: see the Cookies section below for details on what browser-based data is stored and why

pk42 does not purchase personal data from third-party data brokers or marketing lists. The only third-party data sources that may contribute to your profile are payment processors — for example, a JazzCash or Easypaisa transaction reference that confirms a deposit was made from a specific wallet account.

4. How We Use Your Personal Data

pk42 uses the personal data we hold for the following purposes:

• Account operation: processing your registration, maintaining your account balance in PKR, and enabling you to access all platform sections including the sportsbook, slots, live casino and bingo
• Payment processing: verifying deposits received from JazzCash, Easypaisa, Raast or bank transfer and processing withdrawal requests back to your registered payment method
• Identity and age verification: confirming you are 18 or older before or during account use, particularly at withdrawal stages
• Security and fraud prevention: monitoring account activity for patterns that indicate unauthorised access, duplicate accounts or attempts to abuse promotions
• Responsible gaming monitoring: tracking session activity to support deposit limit tools, session reminders and self-exclusion features
• Customer support: using your account history and contact details to resolve queries raised via live chat
• Platform communication: sending transactional messages such as deposit confirmations, withdrawal status updates and security alerts
• Marketing communications: sending promotional messages about bonuses, free bets and offers — only to accounts that have not opted out
• Platform improvement: analysing usage patterns in aggregate to make decisions about features, game selection and overall performance

pk42 does not use your personal data for automated individual decision-making that produces legal or significant effects on you, other than standard fraud detection processes that protect both the platform and your account.

5. Payment and Financial Data

All payments on pk42 are processed in Pakistani Rupees (PKR) via JazzCash, Easypaisa, Raast or bank transfer. When you make a deposit, pk42 receives a transaction reference from the payment provider that confirms the amount received and the source wallet or account. This reference is stored against your account record.

pk42 does not store full payment credentials — your complete JazzCash PIN, Easypaisa PIN or bank account password are never transmitted to or stored by pk42. Transactions are authenticated directly through the respective payment provider's own secure environment.

For withdrawals, pk42 stores the destination account reference (masked where possible) to process the payment and to allow our support team to investigate any queries related to that transaction. This information is retained for the duration of your account plus a set post-closure period as described in the Data Retention section.

6. Sharing Your Data with Third Parties

pk42 does not sell your personal information. We share data only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction details needed to complete your deposit or withdrawal. These providers operate under their own privacy policies and security standards.
• Identity verification providers: if third-party identity verification tools are used during account verification, the minimum necessary information is shared with that provider solely for verification purposes
• Game and platform technology providers: software providers whose games run on pk42 may receive anonymised session and activity data to support game performance and fairness auditing — this does not include personally identifiable information
• Legal requirements: if pk42 receives a valid legal request — such as a court order — requiring disclosure of account data, we will comply with that requirement and notify the account holder where permitted by law
• Fraud prevention: in cases of suspected fraud or money laundering, account data may be shared with relevant investigation authorities

All third parties with whom pk42 shares data are required to handle it securely and to use it only for the specific purposes for which it was shared.

7. How We Protect Your Data

pk42 applies a range of technical and organisational measures to protect the personal information it holds. These include:

• SSL/TLS encryption on all connections to the pk42 platform — the padlock in your browser confirms the connection is encrypted
• Passwords are stored as hashed values — the actual password text is never stored or visible to pk42 staff
• Access to account data within pk42's systems is restricted to staff who need it to perform their roles
• Payment processing uses the secure environments of each payment provider (JazzCash, Easypaisa, Raast) rather than passing financial credentials through pk42's own servers
• Regular internal security reviews to identify and address potential vulnerabilities

No system is completely immune to security incidents, but pk42 takes its security obligations seriously and maintains these measures as a baseline standard across the platform. If you notice any suspicious activity on your account, contact support via live chat immediately so we can secure the account and investigate.

8. Cookies and Browser Storage

pk42 uses cookies and browser local storage to keep the platform working correctly and to understand how it is being used. Here is a plain explanation of what each category of cookie does:

• Essential cookies: these are necessary for basic platform functions — keeping you logged in during a session, maintaining your betslip contents and managing your language and currency preference. Without these the platform cannot function properly.
• Performance cookies: these collect anonymised information about how pages are used — which sections are visited, how long sessions last and whether errors occur. This data helps us improve the platform. No personally identifiable information is included.
• Functional cookies: these remember your preferences such as recently played games or preferred deposit method to make your next session more convenient.
• Marketing cookies: if you have opted into promotional communications, these cookies help ensure you see relevant offers when you visit pk42. You can opt out of marketing at any time via account settings.

You can control cookie behaviour through your browser settings. Blocking essential cookies will affect platform functionality. Blocking other categories will not prevent you from using pk42 but may reduce convenience features.

9. How Long We Keep Your Data

pk42 keeps personal data for as long as it is needed for the purpose it was collected, and no longer. The specific retention periods that apply are:

• Active account data: held for the duration your account is open and active on pk42
• Transaction records: deposit and withdrawal records are retained for a minimum of five years after the transaction date to support account queries and internal financial record-keeping
• Account data after closure: following account closure, core account data is retained for a defined period before deletion. This period allows us to respond to any dispute or query raised after the account is closed.
• Identity verification documents: stored only for as long as verification is required and for a post-verification period in line with our internal security policy, after which they are securely deleted
• Support interaction logs: chat and communication records are retained for a period to allow follow-up on unresolved issues, after which they are deleted

When data is no longer required and its retention period has expired, it is deleted or anonymised so it can no longer be linked back to you as an individual.

10. Your Rights Regarding Your Personal Data

As a pk42 player, you have the following rights over your personal data. To exercise any of these rights, contact the pk42 support team via live chat with your request:

11. Minors and Under-18 Users

pk42 is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. If pk42 becomes aware that an account has been registered by a person under the minimum age, the account will be closed immediately, any balance will be handled in line with the Terms and Conditions and all personal data associated with that account will be deleted as soon as reasonably practicable.

Adults who share devices with younger people in their household are responsible for preventing access to pk42 by minors. We recommend using device-level parental controls as an additional measure. If you believe a minor has registered on pk42, contact support via live chat immediately.

12. Changes to This Privacy Policy

pk42 may update this Privacy Policy from time to time as the platform evolves or as our data handling practices change. When updates are made, the revised policy will be published on this page with an updated "last updated" date. For material changes — those that significantly affect how your data is used or your rights over it — pk42 will make reasonable efforts to notify registered players via email or an account notification at next login.

Continued use of pk42 after a policy update is published constitutes your acceptance of the updated terms. If you do not agree with how pk42 handles your personal data as described in a revised policy, you should contact support to discuss your options, including account closure.